WHAT IS EAP??

The Difference Between AFA EAP and the “Company” EAP

Northwest Airlines Flight Attendants have two distinct Employee Assistance Programs (EAPs) available to us.  The two programs work both separately and as a team in the effort to provide optimal EAP support for flight attendants.  The choice of which entity to use is left up to the individual flight attendant; most people end up using both. 

The Association of Flight Attendants EAP (AFA EAP):  We are a Union committee of active line NWA Flight Attendants who volunteer our time and commitment in order to support you!! -- our fellow crew members.  We have all completed an EAP training course taught by Heather Healy, AFA’s International EAP Director based in Washington, DC.  At present the EAP Committee consists of about 35 EAP Representatives or “EAP Reps”.  EAP Reps at each base respond to the mental and emotional work/life needs of flight attendants, offering assistance in four major areas.  Please see reverse for a description of those areas.  The support provided by your AFA EAP is strictly confidential, neutral and impartial.  For a list of current EAP Reps and phone numbers, go to AFA’s EAP page at http://www.afanet.org/eap/, click on the link titled “Contact Your Local EAP Rep” and scroll down to where the NWA names are listed by base.

National Employee Assistance Services (NEAS):  Sometimes known as the “Company” EAP, NEAS is an outside private vendor of nation-wide EAP services contracted by Northwest Airlines to provide confidential support to all Northwest Airline employees (not just flight attendants).  This service is NOT a part of Northwest Airlines, and NEAS does NOT reveal employee information to NWA other than anonymous annual utilization statistics.  All of the NEAS staff who take calls from NWA employees are Master’s Degree-level mental health counselors.  Call them toll-free at 1- 877-464-4009.